Get the message out there: sick clients need to rebook
If clients that have upcoming appointments are ill, ask them to rebook. You can let them know about this in a number of ways:
1. Add in your suite outlining your appointment policies and expectations around illness. You could also provide hand sanitizer at the entry and ask all visitors to use it before entering.
2. Update your confirmation and reminder SMS messages with a note on rescheduling if your client feels unwell.
Reminder Message Template: Hi (FIRST NAME), this is a friendly reminder of your appointment. Due to the Coronavirus outbreak, I ask that if you are unwell please rebook your appointment by calling me here. See you soon!
Confirmation Message Template: You are booked on at (APPT DATE & TIME). Due to the Coronavirus outbreak I ask that if you feel unwell please call me to reschedule.
3. Send an SMS campaign to your clients who have appointments in the next 30 days requesting they reschedule if they are ill. Keep the message short by linking to your website or a social media post for more information.
SMS Campaign Template: Hi, its (YOUR NAME) here with an important update. With the current outbreak of Coronavirus spreading, I kindly ask anyone who is unwell to please reschedule your appointment until all symptoms are cleared. Hand sanitizer must be used upon arrival and masks must be worn for all visitors. Thanks for your support.
Tips: Be sure to add your business name to the message so recipients know who sent it. If you choose, you can send this type of message as it becomes relevant in your area and sending it to clients with appointments in the next 30 days.
Shared via gettimely.com.